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Frequently asked questions

Can I use International text or foreign languages?
I’ve noticed a mistake! Can I change my order?
Why am I having difficulty with a photo upload card?
The Login page keeps coming up blank
Can you remind me to order a card for my friend/relatives Birthday?
How can I check the status of my order?
How can I save my card?
I’ve forgotten my username/password!
I am having Technical Difficulties
The Login page keeps coming up blank
How do I get past the address stage?
I am having Technical Difficulties
I am having problems on the site using my Mac
Why am I having difficulty with a photo upload card?
Why hasn't my card arrived yet?
I've noticed a mistake! Can I change my order?
I get a Session Error while trying to order
Can I send cards to someone other than myself?
I cannot see a preview of my card
Why can't I log into my account?
How can I check the status of my order?
How do I create a bulk order?
How are the cards printed?
How much do the cards cost?
Is entering my Credit Card Details online safe?
Can I send cards to a APO/FPO?
If I order a card will the recipient know who sent it?
Do you offer free postage to APO/FPO addresses?
Do you do e-cards?
How can I pay?
Can I send cards to someone other than myself?
Why am I having payment problems?
Can I get a blank envelope with my card?
I cannot see a preview of my card
If I want to send a card overseas, do I have to create a separate account on Moonpig’s Australia or UK sites?
Should I use the Australian/US site if I am sending a card to Australia/US?
If I order a card will the recipient know who sent it?
I get a Session Error while trying to order
Should I use the Australian site if I am sending a card to Australia?
I’d like to order more than one copy of the card I just designed. How do I do that?